FAQs

RETURNS & EXCHANGES

Basic Refund Policy

  • There are 2 types of items Just Purrfect sells, and all 2 have slightly different Refund Policies:
    • Retail Items: These have a full 30-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
    • Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item. 
  • For all applicable returns, please send to:

ATTENTION: RETURN

Just Purrfect
223 Bedford Avenue Brooklyn New York US 11211

How do I exchange a product for a different size?

  • If your product doesn’t fit and you need to exchange for a different size, please follow these instructions. Please make sure that the product is unused.
    Send your unused items to:

ATTENTION: EXCHANGES - SIZE

Just Purrfect

223 Bedford Avenue Brooklyn New York US 11211

  • Make sure to include details on the correct size needed sent back.  
  • You have 30 days to exchange your item.
    • Please Note: Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like. If you have a question about your return, contact us at support@just-purrfect.com. 

What do I do if I received the wrong product or my product is defective?

  • If this happens, we are truly sorry. Please email us at support@just-purrfect.com and tell us your order number and how we messed up.  
  • We will take care of you and cover all costs of getting you the right product. We will send you a new product and pay for your shipping to send that one back to us. We are human and do make mistakes.  We will make sure to correct the issue ASAP!

SHIPPING

How much is shipping?

  • This depends on the product ordered, the total weight, and where we're shipping to.  Our standard US shipping cost is $4.95 unless you order a large amount of weight.  On FREE promotional items shipping starts at $8.95 as we are shipping from our different warehouses overseas.

    How do I track my package?

    • You can check on the status of your order at any time by emailing the customer support desk at support@just-purrfect.com.

    How long does it take for an order to arrive?

    • This depends on the product ordered. Most of our product are home deco products and are made on demand.  It typically takes about 12-21 days to get your product shipped, and delivered.  We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers.
    • International orders can take 2-5 weeks
    • If you're still not sure, just email us. We're happy to help.

    I ordered 2+ items, but only received one... where's my order?

    • Because we work with multiple manufacturers, your products may have been shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. 

    STILL HAVE QUESTIONS?

    • Sure, no problem! Just email us at support@just-purrfect.com and we'll get back to you right away.